Sarah - Stiletto heels - Customisable
Important information
- To avoid any errors during the preparation and shipping of your order, please place two separate orders if you wish to order a "ready to ship" item and a "customisable" item.
"Customisable" items
Shoes are handmade to order with the options you choose (heel height, sole type), this stage can take up to 3 weeks. Delivery will then take between 1 and 3 weeks after dispatch, depending on your delivery zone.
Free delivery for orders over €70*.
"Ready-to-ship" items
These items are delivered in less than 10 days. Please note that delivery is only possible within the European Union and DROM-COM*. ! Delivery is therefore not possible to Switzerland and the UK.
Shipping and handling from €14.9*.
LIMITED STOCK: These are new items from customer returns, so stock is limited and fluctuates according to returns. If the item you want is not available, you can order it in "customisable" version with the options of your choice.
Customisable : shoes made to order with the options of your choice.
This style is suitable for:
Standard-width foot FloorworkDescription
With its criss-cross stripes, Sarah is sure to compliment your most sensual moves with temperament. The alternating stripes and your skin give your dance an unmistakably sexy character, revealing your assertive nature. Let your personality shine through and Sarah will take care of revealing your self-confidence.
- Customisable heels: Choose the height and shape that suits you for a silhouette that reflects your image. From 8.5cm to 11cm stiletto. Find out more about heel heights.
- customisable soles customisable Suede parquet floor) or All floors. Learn more about soles.
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Adjustable laces : perfect for adjusting the shoe to your foot for ideal support.
- comfort: padded insole for optimal comfort during hours of pain-free dancing.
- : for quick and easy dressing.
- Color: black.
- material : Vegan Suede .
- Exclusive design by JOHEELA
Delivery
Order received
After validation of your order, an order confirmation email will be sent to you with your order number #JHLAXXXXX.
Your "customisable" shoes are then handmade with your personalization options (heels and soles). This stage can take up to 3 weeks. Click here to see our manufacturing process.
Your "ready to ship" shoes are shipped within 3 business days.
Order shipped
Once your package has been dispatched, we will send you a shipping confirmation email with your tracking number. Click here to find out more about tracking your parcel.
You will then receive your "customisable" pair by :
1 to 3 weeks.
Europe (except */**)
2 to 4 weeks.
USA - Canada - Asia - Europe*
3 to 5 weeks.
DOM-TOM** - Europe**
**Two-step delivery, see here.
You will receive your pair "ready to ship" between 1 and 5 business days* (see here).
Keep track of your parcel!
Order delivered
Your parcel will be delivered to your letterbox if the dimensions allow it. If not, your parcel can be dropped off at a postal outlet. Don't hesitate to contact us if you have any delivery problems!
- Standard home delivery with tracking is offered on purchases over €70* (or the equivalent in your local currency) for "Customisable" shoes only.
- Manufacturing lead times of up to 3 weeks for "customisable" shoes, which are made to order with your chosen heel height and sole type. Once the shoe has been produced, delivery will take between 1 and 3 weeks* from the shipping date. Click here to to see our delivery times. Click here to see our manufacturing process.
- Click here for to see our prices and delivery times for our "Ready to ship" shoes.
- Delivery is only possible to your home or workplace. Delivery to a relay point or post office is not directly available. If you are absent on the day of delivery, you can contact your local carrier to arrange for delivery to a post office if available.
- There are no customs charges for shipments to countries within the European Union. For other countries, customs duties and taxes are rare but remain beyond our control.
Exchange & refund
- You can return your "customisable" and "ready to ship" items within 30 days of delivery of your order.
- For any exchange or refund, see the Return, Exchange and Refunds section.
- Exchanges and refunds are processed within 5 business days after receipt of the return package.
- Each item must be returned in its original, unworn condition, with all parts and tags. Soles must be clean and free of all traces of use.
- Return address in the Paris region of France
- Return shipping costs are at the buyer's expense. For certain countries*, your returns are now simplified: you can generate a return label in just a few clicks and pay the shipping costs directly at the end of your return request. Click here to consult the countries concerned and the rates.
- Delivery charges are not refunded.
Shoe care
This is the first time I've bought dance shoes, and I'm blown away by how comfortable this pair is! Even though I'm not used to wearing heels, I can wear this 8.5cm pair for an hour without any problems.
I was worried they might be too big because I ordered two sizes larger than my usual size, following the tutorial and size guide on the website, but they fit my feet perfectly—I’m so glad I trusted Joheela!
And of course, they’re gorgeous ⭐
Beautiful shoes. Soft for your feet, strong heel, very comfortable.
The finish is crude, I feel more like I've bought shoes from a low-end Chinese website. At the price they cost and "supposedly" made to measure, I was expecting much better!
Hello, Aurelie,
Thank you for your feedback regarding our Sarah shoes. We understand your disappointment and are sorry that our shoes did not meet your expectations. Please allow us to clarify a few points regarding this matter:
- Because our shoes are handmade, they may have slight imperfections. Although our quality control team inspects and cleans each pair before packaging, traces of glue or stitching threads may sometimes be visible, and the soles may not be perfectly smooth due to the materials and thickness used. However, these minor imperfections do not affect the durability of our shoes. They are a testament to the authenticity of our handmade products.
We would also like to clarify that our shoes are not “custom-made.” A “custom-made” shoe is designed specifically based on the exact measurements of the feet (length, width, height, arch), as well as their morphology (flat feet, specific foot arches). This requires a lengthy and often more expensive process, as each pair is completely unique.
Our shoes, on the other hand, are customisable, allowing you to choose features such as the type and height of the heel, as well as the sole. As noted on the product page, this style may not be suitable for narrow feet, which appears to be the case for you based on your photos.
We're here to help you find a style that best suits the shape of your foot.
Have a great day,
The JOHEELA Team
I love the look of these and I was so excited to received them but after only one class with some floor work the suede on the side and the all floor sole already got friction marks and are wearing off.
Very disappointed by the quality. I reached out to support which said this was working as intended and blamed the flooring of my dance studio for it (normal dance studio sprung hardwood floor). Not sure I'll purchase any joheelas again in the future.
Also, this is pretty tight at the front if you have wide feet and/or bunions.
Hi, Chuan!
Thank you for taking the time to leave a review for our Sarah. We're sorry to hear that you experienced some issues with the suede material and that the soles wore out quickly. We have replied to your email and explained that if your dance floor is rough (parquet floor , textured), the shoes will inevitably wear out faster because the material and soles will rub against the floor and leave more marks. Please note that while our shoes are durable on most smooth dance surfaces, rough surfaces can unfortunately cause them to wear out more quickly.
Additionally, as noted on our product page, this style is best suited for narrow and normal feet. If you have wider feet, we recommend sizing up.
We apologize for any inconvenience this may have caused, and we hope you will continue to enjoy our products.
Thank you for your feedback; it helps us improve our products and services.
Have a great day!
, JOHEELA Team
Soft and comfortable! Love them
Took one size bigger because I have wide feet and they fit well
Only downside is that it took a long time to receive them - waited around a month
Hello,
Thank you for your constructive review! We are delighted to hear that you appreciate the comfort of your Joheela shoes. We understand that the wait can seem long, and we’re glad to hear that it was worth it. Our shoes are handmade to order, and we’re committed to always producing and delivering your custom shoes as soon as possible.
Thank you again for your review, and we look forward to seeing you again at Joheela!
The Joheela Team
Haven't tested them yet, but they look great
Compliant and comfortable
I love them, they're very comfortable and easy to dance in. They also look very nice.
Thank you
Super comfortable, stable... Nothing to complain about.
Son preciosos, increíblemente comodos y se nota la calidad. Sin duda, no me equivoqué
Shoes exactly as described on the website. Very pretty and comfortable, just my size.
Very good, the shoes are very good and the size recommended by the size guide fits perfectly.
A small problem with the delivery was quickly resolved: customer service is responsive and efficient.
Comfortable, quality product, delivery on time, very nice shoes!
Tres bien mais taille petit prochaine fois je prendrais 39 au lieu de 38
Very comfortable, I love it.
Absolutely in love with the shoe! It's super comfortable, very soft material and fits my foot perfectly! Very high-quality you can see and feel. Absolutely worth it!
Super Comfortable
I recommend
O top merci
The problem is that I have a thin ankle, and you can't specify that, so they're not really made-to-measure for me...
Hello, Isabelle,
Thank you for your comment. We’re sorry to hear that our shoes don’t fit your slender ankle perfectly. Please note that our shoes are “customisable ” with the customization options we offer (size, shape, heel height, and insoles) and not “made-to-measure,” because, as you mentioned, if they were “made-to-measure,” we would need much more information and measurements. And that’s not our concept.
Unfortunately, not all of our styles are right for everyone, which is why we have a comprehensive size guide and a quiz to help you find the perfect shoe for you. We hope you'll be able to find a pair that fits you perfectly. Please don't hesitate to contact us if you need further assistance.
Have a great day,
The Joheela Team
They're very beautiful and fit me well. Works great for dancing. I only wish the order tracking was more accurate.
Shoes are perfect fit like the should.
Perfect for dancing. Would definitely recommend.
So comfortable and beautiful!!!
The comfort, the shoe size and delivery is the best .
They are so comfortable and easy to put on ! I love them ! For sizing i used the size guide but it's my usual one. Definitely recommend!
Fits very well, gives a lot of stability and looks just sexy
Comfortable shoes !
And quality !!
Thank you joheela