Lisa - Stiletto heels - Customisable
Important information
- To avoid any errors during the preparation and shipping of your order, please place two separate orders if you wish to order a "ready to ship" item and a "customisable" item.
"Customisable" items
Shoes are handmade to order with the options you choose (heel height, sole type), this stage can take up to 3 weeks. Delivery will then take between 1 and 3 weeks after dispatch, depending on your delivery zone.
Free delivery for orders over €70*.
"Ready-to-ship" items
These items are delivered in less than 10 days. Please note that delivery is only possible within the European Union and DROM-COM*. ! Delivery is therefore not possible to Switzerland and the UK.
Shipping and handling from €14.9*.
LIMITED STOCK: These are new items from customer returns, so stock is limited and fluctuates according to returns. If the item you want is not available, you can order it in "customisable" version with the options of your choice.
Customisable : shoes made to order with the options of your choice.
This style is suitable for:
Wide ankle All levelsDescription
Lisa is your new must-have! Whether you're a beginner or a pro, this pair of shoes made from supple vegan leather and breathable mesh goes easily with all your outfits and adds a bad-ass touch to your dance moves. The flat loops provide extra comfort and allow you to adjust the shoes from the toes to the ankle for a snug fit. Please note that this style is not suitable for slim ankles.
- Customisable heels: Choose the height and shape that suits you for a silhouette that reflects your image. From 8.5cm to 11cm stiletto. Find out more about heel heights.
- customisable soles customisable Suede parquet floor) or All floors. Learn more about soles.
- adjustable laces: perfect for adjusting the shoe to your foot from the toes to the ankle for ideal support. Please note, this style is not suitable for thin ankles.
- comfort: padded insole for optimal comfort during hours of pain-free dancing.
- : for quick and easy dressing.
- Color: black.
- material : Mesh and vegan synthetic leather.
- Exclusive design by JOHEELA
Heel height shown in the photos: 10cm stiletto.
Delivery
Order received
After validation of your order, an order confirmation email will be sent to you with your order number #JHLAXXXXX.
Your "customisable" shoes are then handmade with your personalization options (heels and soles). This stage can take up to 3 weeks. Click here to see our manufacturing process.
Your "ready to ship" shoes are shipped within 3 business days.
Order shipped
Once your package has been dispatched, we will send you a shipping confirmation email with your tracking number. Click here to find out more about tracking your parcel.
You will then receive your "customisable" pair by :
1 to 3 weeks.
Europe (except */**)
2 to 4 weeks.
USA - Canada - Asia - Europe*
3 to 5 weeks.
DOM-TOM** - Europe**
**Two-step delivery, see here.
You will receive your pair "ready to ship" between 1 and 5 business days* (see here).
Keep track of your parcel!
Order delivered
Your parcel will be delivered to your letterbox if the dimensions allow it. If not, your parcel can be dropped off at a postal outlet. Don't hesitate to contact us if you have any delivery problems!
- Standard home delivery with tracking is offered on purchases over €70* (or the equivalent in your local currency) for "Customisable" shoes only.
- Manufacturing lead times of up to 3 weeks for "customisable" shoes, which are made to order with your chosen heel height and sole type. Once the shoe has been produced, delivery will take between 1 and 3 weeks* from the shipping date. Click here to to see our delivery times. Click here to see our manufacturing process.
- Click here for to see our prices and delivery times for our "Ready to ship" shoes.
- Delivery is only possible to your home or workplace. Delivery to a relay point or post office is not directly available. If you are absent on the day of delivery, you can contact your local carrier to arrange for delivery to a post office if available.
- There are no customs charges for shipments to countries within the European Union. For other countries, customs duties and taxes are rare but remain beyond our control.
Exchange & refund
- You can return your "customisable" and "ready to ship" items within 30 days of delivery of your order.
- For any exchange or refund, see the Return, Exchange and Refunds section.
- Exchanges and refunds are processed within 5 business days after receipt of the return package.
- Each item must be returned in its original, unworn condition, with all parts and tags. Soles must be clean and free of all traces of use.
- Return address in the Paris region of France
- Return shipping costs are at the buyer's expense. For certain countries*, your returns are now simplified: you can generate a return label in just a few clicks and pay the shipping costs directly at the end of your return request. Click here to consult the countries concerned and the rates.
- Delivery charges are not refunded.
Shoe care
Everything is perfect. The quality is incredible, and it's incredibly comfortable.
Самый ужасерый сайт для покупки каблуков на танцы, выполняют работу не качевсвенно, халатно относиться к своей работе, редко отвечают на почту и не пишут подробностей про возврат, так же не кладут Кью ар код для возврата как делают нормальные сайты!
Hi Aleksandra,
We are truly sorry to hear that you feel this way, and we regret that your experience did not meet your expectations.
However, we would like to clarify that we responded to all your emails within hours and provided you with the necessary return instructions. As explained previously, our return platform does not provide prepaid return labels for Latvia. We kindly asked you to send the package back via your local postal service, and we confirmed that we would fully reimburse your return shipping costs upon receiving the package and the postal receipt.
Thank you for your understanding.
Have a nice day,
One confession - I didn't order the shoes the test had recommended, but everything worked out perfectly for me!
I have thin feet but normal to wide ankles, so I messaged support in order to make sure that Lisa with a 9.5cm stiletto slim heel would fit me. And they are perfect - they are more stable than any other dance shoe I've worn (I've had custom made shoes even), SUPER comfortable, and the customisable option arrived in 3 weeks.
The arch support could be better (but that's on me for not ordering a shoe that's made for thin feet).
JOHEELA, PLEASE make a similar model in tan colour, I need them!
10/10, will order the exact same model when these pass their due date!
I have small ankles, and according to the questionnaire, Lisa should've been my perfect pair. They've arrived, and all I can say is they're definitely not for me. The shoe length is correct, but, although I laced them up to the maximum, they were still too wide on the sides.
At the same time, my shoes from Temu have fit me perfectly, so I highly doubt that the issue is my ankles being abnormally thin. Also I noticed that the top of the sock looks +- the same widths as the lower part. But of course try for yourself. The only good point is the quality of the shoe, otherwise, not my brand.
Hi,
Thank you for taking the time to leave a review for our Lisa style. We're sorry to hear that they weren't a good fit for your small ankles. As noted on our product page, the Lisa style isn't suitable for thin ankles, and in our Perfect Match quiz, if you select "thin ankles," the Lisa style shouldn't be recommended. We'll definitely take your feedback into consideration and will check with our technical team for more information.
We also carry other styles, such as Léana, Jenna, and Valentina, that are better suited for slimmer ankles. If you haven't worn them yet, you can still return them for a refund and choose another style that better fits the shape of your foot.
We apologize for any inconvenience this may have caused and hope to have the opportunity to provide you with a perfect fit in the future.
Have a nice day,
, JOHEELA Team,
I l-l-l-love my first pair of Joheela's, They are perfect in any way
Hello,
Thank you for your review! We are glad to know that you are satisfied with your pair.
Looking forward to seeing you again on Joheela.
Have a nice day !
Joheela Team
Perfect fit and reeeeally comfy! I get so much support from them and feel so secure. Love them 11/10 <3
Hello,
Thank you for your review! We're glad to hear that you appreciate how comfortable your Joheela shoes are.
We look forward to seeing you again at Joheela.
Have a nice day !
Joheela Team
In Joheela shoes you look divine, they are amazing comfortable, I can' wait to dance in them!
Hello,
Thank you so much for your kind words! We're thrilled to hear that you feel divine in Joheela shoes and that you find them incredibly comfortable. We can't wait for you to dance in them, too! If you ever need help or have any additional feedback, please feel free to reach out. We're here to help.
Have fun dancing in your fabulous Joheela shoes!
Have a fantastic day!
, Joheela Team
Mega bequem. Gutes Tragegefühl und sicheres Laufen sind mit dem Schuhpaar auf jeden Fall zu erwerben. Liebe sie einfach 😍
Hello,
Thank you for taking the time to write a review! We're glad to hear that you're satisfied with your pair.
We look forward to seeing you again at Joheela.
Have a nice day!
The Joheela Team
fabulous! best shoes I could not wish for. Suitable for every type of floor and super comfortable ... vote 1000
Hello,
Thank you for taking the time to write a review! We're glad to hear that you're satisfied with your pair.
We look forward to seeing you again at Joheela.
Have a nice day!
The Joheela Team
They're fantastic
Size Tb
, lightweight shoes
Very comfortable shoes with a very convenient adjustment system.
Meets my expectations—it's beautiful and high-quality
They're wonderful, comfortable, beautiful, and of very high quality.
Very comfortable
perfection
Okay, I'll give it a try just this once.
They have small, thin heels—this pair is really pretty.
Just go up one size.
Overall, a great shoe and good value for the money. The zipper is a bit stiff, and I'd love to have a black sole for the non-felted version.
The scent from the fragrance bag was really strong for me; it took about a week to fade, and there's still a faint smell if you get close to the shoes. Other than that, they're sturdy, pretty shoes that are easy to dance in, even for someone who doesn't wear heels very often. The laces are very long, so they'll fit just about anyone.
Great quality
As shown in the photo
Sooo comfortable!
Well, it's pretty stable if the shoe is on right, but the only downside is the lack of "protection" between the zipper and the foot.
I had to go up a size after following the advice regarding measurements, etc.
They're super comfortable, and they provide perfect support!