Preparation and delivery times for ready-to-ship pairs.

Please note that these delivery times only apply to pairs marked "Ready to ship".

For the time being, these pairs can only be shipped to countries in the European Union and DROM-COM. It is not possible to send these pairs marked "Ready to ship" to the UK, Switzerland, America, Africa, Asia or Oceania.

Click here to see our manufacturing and delivery times for pairs marked "Customisable".

Stock is limited as these pairs come from customer returns. They are checked and in new condition.

To avoid any errors during the preparation and shipping of your order, please place two separate orders if you wish to order a "ready to ship" item and a "customisable" item.

COUNTRY OF DELIVERY DELIVERY TIMES PROCESSING FEE + DELIVERY

The pairs are in stock in our offices near Paris and ready to be shipped within 1 to 3 business days.

Christmas vacations: "Ready-to-ship" shoes ordered after December 18, 2024 will be shipped from January 6, 2025.

We ship twice a week, on Tuesday and Thursday. If you order on Thursday, Friday, Saturday or Sunday, your order will be shipped on Tuesday. If you order on Monday, Tuesday or Wednesday, your order will be shipped on Thursday.

There are no customs fees for shipments to the European Union.
For other countries outside the EU and DROM-COM, customs fees and taxes may be charged by your country's customs authorities, but are beyond our control.

Please note that these delivery times are estimates only. Although we do our utmost to ensure that your orders are delivered as quickly as possible, it is possible that deliveries may be delayed due to situations beyond our control (slowness of local customs services, blockades of warehouses and airports, strikes, etc.). We thank you for your understanding.
France 1 to 3 business days
(+ 3 business days order picking)

From €14.9
European Union 3 to 5 business days
(+ 3 business days order picking)

From €19.9
DROM-COM 5 to 8 business days
(+ 3 business days order picking)

 From €24.9
Outside the European Union: United Kingdom, Switzerland, Norway, Bosnia-Herzegovina, Montenegro, 
Northern Macedonia, Armenia, Gibraltar, Liechtenstein, Serbia, Ukraine, etc.		 5 to 8 business days
(+ 3 business days order picking)

 From €24.9

Delivery information :

  • Standard home delivery with tracking.

  • We do not offer delivery to a post office.

  • These pairs are in stock in our offices in the Paris region and ready to be dispatched within 3 business days.

  • We ship twice a week, on Tuesdays and Thursdays.

  • If you order on Thursday, Friday, Saturday or Sunday, your order will be shipped on Tuesday. If you order on Monday, Tuesday or Wednesday, your order will be shipped on Thursday.

  • Track your parcel regularly! It's your duty to track your parcel. Below you'll find useful information on how to track your parcel. 

  • Packages are delivered by your local carrier. Once they have arrived in your country, only your local carrier is responsible.
  • Our shipping boxes measure 25*25*10cm for one pair of shoes and 25*25*25cm for 2 or more pairs. If your letterbox cannot hold a parcel of these dimensions, we advise you to have your order delivered to a relative's address. If the parcel cannot be delivered to your letterbox, the delivery driver may drop it off at a "point relais" whenever possible. If your parcel is indicated as having been delivered to a neighbor's home, or to your front door because your letterbox is too small and/or because your name is not indicated on it, we decline all responsibility in the event of loss or theft of the parcel in these circumstances.

  • There are no customs charges for shipments to the European Union. For other countries, customs fees and taxes may be charged by your country's customs authorities, but are beyond our control.

  • Joheela shoes are made in a renowned factory specializing in the manufacture of dance shoes, in the Shenzhen region of China.

How do I track my package?

  • If the tracking does not show any update within 3 days of shipment, please contact us by e-mail at [email protected].

Important to know if your parcel is not delivered:

  • If you have not collected your parcel from the post office within the time limit, or if the delivery status is indicated as "Returned to sender" because you have entered an incorrect or incomplete address (different name, missing street number, etc.), please contact us as soon as possible so that we can arrange a second delivery of your parcel or refund your order. Second deliveries or refunds are not automatic. We will charge you €10.00 for a second delivery. If you would like a refund rather than a second delivery, a handling fee of 30.00€ will be deducted from the order amount upon refund. 

  • If you have entered an incorrect or incomplete address (different name, missing street number, etc.) and the delivery status is indicated as "Delivered", we cannot be held responsible. In this case, we will charge you a fee of 50% of the pair amount for manufacturing and shipping the order to the correct address, or a partial refund of 50% of the order amount.