Our customer service department will be on vacation from Friday, December 20, 2024 to Thursday, January 2, 2025. We will respond to your requests as soon as we return. Thank you for your understanding!
Click on the pink bubble at the bottom right of your screen to access our chatbot.
You're sure to find the answer to your question by clicking on the various topics.
Click on "View or manage my order" to access your order and take action.
Enter your e-mail address to log in.
You will receive a login code by e-mail to confirm your e-mail address and log in. It may take several seconds to load.
You can then view your order and its status, take action and track delivery.
You can send us a message directly at the bottom of each topic if you need to.
Information :
If you haven't found an answer to your question in the sections at the bottom of the page or on our chatbot, contact us by e-mail at [email protected].
Our average response time is approximately 1-3 business days. Please note, however, that some requests may require a longer response time on our part. Thank you for your patience and understanding.
At JOHEELA, we value respect and open communication. We understand that delays or disappointments with an order can cause frustration, although this is beyond our control. Our teams do their utmost to find solutions quickly and efficiently.
However, if you feel that because you paid €99 for a pair of shoes, it's acceptable to be disrespectful or aggressive towards our teams, then clearly we don't share the same values. We understand that this may represent a significant amount of money for you, but the mental health of our customer service and production teams remains a priority for us, and we do not tolerate aggressive or disrespectful behavior.
Let's not forget that we're talking about shoes, a material good, and that behind every order there are people working and doing their utmost to produce your shoes and help you.
We'll get back to you as soon as possible. If you haven't received a reply after 5 days, please check your spam folder and feel free to contact us again. 📩 If you haven't received a response to your reminder after 5 days, please feel free to DM us on Instagram: @joheela_danceshoes.