Do you need help?

If you're looking for information or need advice, we've created a comprehensive page with guides to help you choose the right pair of heels. You can visit our page by clicking here.

If you would like to view or manage your order, or contact us, please use our chatbot.

If you encounter a problem with your order, please visit our warranty page and submit your claim directly from this page by clicking here.

How do I use our chatbot?

Click on the pink bubble at the bottom right of your screen to access our chatbot.

You're sure to find the answer to your question by clicking on the various topics.

Click on "View or manage my order" to access your order and take action.

Enter your e-mail address to log in.

You will receive a login code by e-mail to confirm your e-mail address and log in. It may take several seconds to load.

You can then view your order and its status, take action and track delivery.

You can send us a message directly at the bottom of each topic if you need to.

Information :

If you haven't found an answer to your question in the sections at the bottom of the page or on our chatbot, contact us by e-mail at contact@joheela-shop.com.

Our average response time is approximately 1-3 business days. Please note, however, that some requests may require a longer response time on our part. Thank you for your patience and understanding.

Our customer service is available Monday to Friday, from 10am to 6pm, Paris time. Please note that our customer service department is not available on French public holidays (January 1, Easter Monday, May 1, May 8, Ascension Day, Whit Monday, July 14, Assumption Day, All Saints' Day, November 11, December 25). When a public holiday falls on a Thursday, our customer service department is also closed on Friday. In this case, we'll get back to you on the following Monday.

We will get back to you as soon as possible. If you haven’t received a response within 5 days, please check your spam folder and feel free to contact us again. 📩 If you haven’t received a response to your follow-up within 5 days, feel free to send us a DM on Instagram: @joheela_danceshoes.

At JOHEELA, we place great importance on respect and friendly exchanges. We understand that a problem with your order can be a source of disappointment and frustration, even if it is beyond our control.

Following several aggressive messages and disrespectful attitudes, we'd like to set the record straight: We'd like to remind you that every pair of shoes is made by hand, according to your choices and personalized options. Thousands of pairs leave our workshops every month and, despite all the attention paid to production, it can unfortunately happen that a human error occurs. We are the first to be disappointed, and sincerely sorry if this affects your order.

We know that buying a pair of JOHEELA shoes represents an investment, and that's why our teams are always on hand to find quick and appropriate solutions. However, it' s important that discussions always take place in a climate of mutual respect. The mental health and well-being of our employees, whether in production or in customer service, is essential if we are to continue to offer you the best possible experience.