Click on the pink bubble at the bottom right of your screen to access our chatbot.
You're sure to find the answer to your question by clicking on the various topics.
Click on "View or manage my order" to access your order and take action.
Enter your e-mail address to log in.
You will receive a login code by e-mail to confirm your e-mail address and log in. It may take several seconds to load.
You can then view your order and its status, take action and track delivery.
You can send us a message directly at the bottom of each topic if you need to.
Information :
If you haven't found an answer to your question in the sections at the bottom of the page or on our chatbot, contact us by e-mail at [email protected].
Our average response time is approximately 1-3 business days. Please note, however, that some requests may require a longer response time on our part. Thank you for your patience and understanding.
Our customer service is available Monday to Friday, from 10am to 6pm, Paris time. Please note that our customer service department is not available on French public holidays (January 1, Easter Monday, May 1, May 8, Ascension Day, Whit Monday, July 14, Assumption Day, All Saints' Day, November 11, December 25). When a public holiday falls on a Thursday, our customer service department is also closed on Friday. In this case, we'll get back to you on the following Monday.
We'll get back to you as soon as possible. If you haven't received a reply after 5 days, please check your spam folder and feel free to contact us again. đź“© If you haven't received a response to your reminder after 5 days, please feel free to DM us on Instagram: @joheela_danceshoes.
At JOHEELA, we value respect and open communication. We understand that delays or disappointments with an order can cause frustration, although this is beyond our control. Our teams do everything they can to find solutions quickly and efficiently.
However, if you feel that because you paid €99 for a pair of shoes, it's acceptable to be disrespectful or aggressive towards our teams, then clearly we don't share the same values. We understand that this may represent a significant amount of money for you, but the mental health of our customer service and production teams remains a priority for us, and we do not tolerate aggressive or disrespectful behavior.
Let’s remember that these are just shoes, a material item, and that behind every order, there are real people doing their very best to craft your pair with care and support you every step of the way.