Product warranty - After-sale service
JOHEELA shoes are guaranteed for 1 year!
At JOHEELA, we guarantee all our shoes for up to 12 months from the date of purchase against manufacturing defects (see below) when used under normal, recommended conditions.
Please note that our warranty does not cover scratches or scuffs on shoe materials, as these are signs of normal wear and tear associated with dancing in heels. Shiny materials such as vinyl or shiny leather are particularly susceptible to this type of wear, especially if your choreography includes floor moves . Wear and tear on soles is also common over time, especially when dancing on rough or unsmooth surfaces. These signs of wear are not covered by the warranty and do not entitle you to an exchange or refund.
We prefer more ecological solutions. That's why, whenever possible, we offer to have your pair repaired and cover the repair costs. This also allows you to use your pair again as soon as possible.