The manufacturing time for "customisable" shoes can take up to 3 weeks.
Joheela shoes are made to order with your choice of customization options (heel, sole type).
You will receive an e-mail when your parcel is dispatched; from this date, you can take into account the delivery times announced below.

Once the "customisable" shoes have been made, the packages are usually delivered within 1 to 3 weeks from the shipping date.
Delivery to the USA, Canada and Mexico takes 2 to 4 weeks.
Delivery to French overseas departments and territories takes between 3 and 5 weeks.
Delivery times may be extended for reasons beyond our control, particularly during the current pandemic period when international cargo flights are constantly being reorganized.

You can track your parcels on https://parcelsapp.com/en/tracking/ using the tracking number sent to you in the shipment confirmation e-mail.

Items are delivered according to your local post office and are usually delivered during office hours. (Monday to Saturday, 9am to 5pm).

Don't worry, most of our items will be left in your letterbox if your letterbox permits.
If the letter carrier does not have access to your letterbox, your parcel will be left at the nearest post office or collection point so that you can collect it with your ID and parcel number.
Remember to check your tracking regularly to make sure you don't miss the delivery of your parcel. 

There are no customs charges for shipments to the European Union.
For other countries, customs fees and taxes may apply, but are beyond our control.

Don't worry, contact us immediately by e-mail ([email protected]) and we'll be happy to update it if your package hasn't shipped yet.
Simply send us your corrected address with your order number and we'll amend your information.

In accordance with our general terms and conditions of sale, once an order has been dispatched, no changes to the order can be made.

Have you made a mistake in your order or changed your mind?

Order modification is no longer possible once the order has been validated.

Please send us a message as soon as possible to [email protected] so that we can cancel your order and you can place a new one, thus avoiding any errors during production.

Make sure you order the right size and the right options.

In accordance with our general terms and conditions of sale, once an order has been dispatched, no changes to the order can be made.

You will then have to wait for the reception of your order and then make an exchange; the procedure to follow in this case is explained below, in the category "returns and exchanges".

Delivery is guaranteed within 30 business days from the day of dispatch; if you still have not received your order after this time, please contact us by e-mail ([email protected]) to request a new shipment of your item.

If you have entered the wrong address or if you have not collected your parcel from the post office on time, the parcel will be returned.

If your tracking indicates that your package has been returned, please contact us as soon as possible so that we can arrange a second delivery or refund of your order.
Second deliveries or refunds are not automatic; you must contact us to request a second delivery or refund.
We will charge a fee of €10.00 for a second delivery.
If you request a refund rather than a second delivery, a handling fee of 10€ will be deducted from the order amount upon refund.

If the tracking number indicates "returned" for more than a month and we have not heard from you, the parcel may be destroyed by the delivery company and we will not be able to reimburse you or reship your order.
To avoid this situation, we ask you to track your parcel regularly and contact us if you encounter any problems.

First of all, check the delivery times for your geographical area on our page delivery.
If your parcel has arrived late, please contact us to request a refund.
If your parcel arrived after a date or event for which you needed the item and you no longer need it, you can return the pair to us for a full refund.

Returns are accepted within 30 days from the date of receipt of your order. The return costs are at your expense.

Items in the "Last Chance" category are not eligible for returns, exchanges or refunds. To make a return, please consult the "Returns, Exchanges and Refunds" section in order to make a return request.

Return platform: https: //www.joheela-shop.com/pages/retour-echange-et-remboursement

Your return will be processed within 7 days of receipt.
Please note: delivery charges will not be refunded.
Each item must be returned in its original, unworn condition, with all parts and tags.
Soles must be clean and free of all traces of use.
If this is not the case, we reserve the right not to issue a refund.

Black weekFor orders placed with the code BLACKWEEK25 (containing 2 pairs or more), if a refund request is made and only one pair is kept by the customer, the discount BLACKWEEK20 will then be applied to this pair in accordance with the discounts applied when the order was placed. Black WeekThe discount will be applied as follows: -20% with the code BLACKWEEK20 for the purchase of one pair; -25% with the code BLACKWEEK25 for the purchase of 2 pairs or more.

According to the article and the reason 

(faulty items, error on our part ...), the refund of shipping costs can be made after study.

Exchanges can be requested within 30 days from the date of receipt of your order. The return costs are at your expense.

To make an exchange, please consult the"returns, exchanges and refunds" section in order to make a return request.

Each item must be returned in its original, unworn condition, with all parts and labels.
Soles must be clean.
If this is not the case, we reserve the right to refuse the exchange.
Please try on your shoes indoors when you receive them, to avoid soiling or damaging the soles in the event of a return.

Refunds can take up to 14 business days, depending on the payment system used at the time of purchase.

Please inform us immediately by email ([email protected]) if you have not received your refund after 14 business days.

If you wish to cancel your order, please contact us as soon as possible by email ([email protected]).
If your order has not yet been shipped, we can cancel the shipment and refund you immediately.
If your item has been shipped, it is unfortunately not possible to cancel the shipment.
In this case, please wait until you receive the item before returning it to us for a refund.

Once on cart, enter your gift card code in the "add your promo code here" section. 

Yes, promo codes are not applicable to the purchase of a gift card.
They are, however, applicable when you make a purchase with a gift card.

Yes, you can use your gift card for multiple orders.

You can use the balance on your card to pay for part of your order.
Enter your gift card code in the "add your promo code here" field, and your gift card balance will be subtracted from the total amount of your order. You can then pay the remainder by card or Paypal.

If you haven't received an e-mail confirming your purchase, please check your spam folder first in case our e-mail got lost there.
If you still can't find the confirmation e-mail, please contact us ([email protected]) with your full name and delivery address and we'll help you sort out the problem as soon as possible.

No, coupon codes are not cumulative.
You can only use one coupon code per order.

All our styles are made from vegan materials.

Only the "Suede" sole option is not vegan. Our sole 'All floors' is made of vegan leather.

Therefore, if you choose a pair of shoes with the 'All floors' sole, your shoes will be entirely vegan.

Joheela shoes are made to order with your choice of customization options (heel, sole type) in a renowned factory specialized in the manufacture of dance shoes, in the Shenzhen region of China.
We have chosen to work with this renowned factory, which employs skilled workers in the manufacture of dance shoes.
For many years, this factory has been supplying the world's leading dance shoe brands thanks to its professionalism and quality.
Your orders are shipped from China for faster delivery.