Manufacturing and delivery times for pairs marked "Customisable" only.

For pairs marked "Ready to ship" , click here to consult our prices and delivery times.

To avoid any errors during the preparation and shipping of your order, please place two separate orders if you wish to order a "ready to ship" item and a "customisable" item.

See our diagram to understand our manufacturing and delivery times for our "customisable" shoes:

1

Order received

After validation of your order, an order confirmation email will be sent to you with your order number #JHLAXXXXX.

Your JOHEELA shoes are then handcrafted with your personalization options (heels and soles).

This step can take up to 3 weeks.
Click here to learn more about our manufacturing process.

2

Order shipped

Once your parcel has been dispatched, you will receive an email confirming shipment and your tracking number. Click here to find out more about tracking your parcel.

You will receive your order by :

1 to 3 weeks.
Europe (except */**)

2 to 4 weeks.
USA - Canada - Asia - Europe*

3 to 5 weeks.
DOM-TOM** - Europe**
**Delivery in two stages, see below.

Keep track of your parcel!

3

Order delivered

Your parcel will be delivered to your letterbox if the dimensions allow it. If not, your parcel can be dropped off at a postal outlet. Don't hesitate to contact us if you have any delivery problems!

Estimated delivery date






Estimated delivery date :

DELIVERY AREAS AND TIMES

 

COUNTRY OF DELIVERY PREPARATION TIMES DELIVERY TIMES OVERALL DEADLINE

Preparation time + delivery time = overall time.

Please note that these times are estimates. Although we do our best to ensure that your orders are delivered as soon as possible, it is possible that deliveries may be delayed due to situations beyond our control (slow local customs services, blockages of warehouses and airports due to the Covid-19 epidemic...). We thank you for your understanding.

Preparation time + delivery time = overall time.
Europe (with exceptions *)

Up to 3 weeks

Joheela's shoes are handmade to order with the options chosen (size, heel, sole).

 1 to 3 weeks

3 to 6 weeks
*Greece, Cyprus, Malta, Croatia, Iceland, Canary Islands, Balearic Islands. 2 to 4 weeks

4 to 7 weeks
United States, Canada, Mexico
**Guadeloupe, Martinique, Reunion Island, French Polynesia, French Guyana, Jersey, Iceland, Bosnia-Herzegovina, Montenegro, Serbia, Northern Macedonia, Armenia, Gibraltar, Liechtenstein
(Delivery will be in 2 stages, you will receive 2 tracking numbers - see below)		 3 to 5 weeks
(Delivery will be in 2 steps, you will receive 2 tracking numbers - see below)

5 to 8 weeks
Australia, Japan, South Korea, Singapore, Taiwan, Hong Kong		 2 to 4 weeks

4 to 7 weeks
Turkey
Brazil, Chile, Colombia 2 to 6 weeks

4 to 9 weeks

 SHIPPING RATES

 

COUNTRY OF DELIVERY DELIVERY CHARGES

There are no customs charges for shipments to the European Union. For other countries, customs duties and taxes are rare, but remain beyond our control.
Europe (with exceptions */**)

7,90€

Free on purchases over €70 (or equivalent in your local currency)
United States, Canada, Mexico
Australia, Japan, South Korea, Singapore, Taiwan, Hong Kong
Turkey  Starting at 20€.
Brazil, Chile, Colombia, *Cyprus, *Malta, *Iceland 15€
**Guadeloupe, **Martinique, **Reunion Island, **French Polynesia, **French Guiana, **Jersey **Iceland
(Delivery will be in 2 stages, you will receive 2 tracking numbers - see below)

 Starting at 20,96€.
**Bosnia-Herzegovina, **Montenegro, 
**Northern Macedonia, **Armenia, Gibraltar, **Liechtenstein, Serbia, Ukraine
(Delivery will be in 2 stages, you will receive 2 tracking numbers - see below)

 Starting at 21,99€.

Delivery information :

  • Standard home delivery with tracking offered from €70 purchase* (or equivalent in your local currency) for most countries (see "shipping rates" table above). Only for pairs marked "Customisable " .

  • Click here for to see our shipping fee and delivery times for pairs marked "Ready to ship".

  • Delivery is only possible to your home or workplace. Post office delivery is not available directly. If you are not at home on the day of delivery, you can contact your local carrier to arrange delivery to a post office/repair point if available.

  • ** 3 to 5 weeks for Guadeloupe, Martinique, Reunion, French Polynesia, French Guiana, Jersey, Bosnia-Herzegovina, Serbia, Montenegro, Ukraine, Armenia, Gibraltar. Orders shipped in 2 stages: you will receive 2 tracking numbers. It is currently not possible to ship directly from our production site to these destinations. Consequently, you will receive a first tracking number concerning the delivery of your parcel from our production site to our premises in Paris, from where your parcel will be relabelled and reshipped to your address. You will then receive a second tracking number for the delivery of your parcel from our offices in the Paris region to your address.

  • Track your parcel regularly! It's your duty to track your parcel. Below you'll find useful information on how to track your parcel. 
  • If your order includes several items, you may receive several packages (maximum 3 pairs per package).

  • Packages are delivered by your local carrier once they have arrived in your country. Once the parcel has been shipped, only your local carrier is responsible for it.

  • Your first and last name must be clearly indicated on your mailbox and doorbell and must also correspond to the delivery address you entered when validating your order.

  • Our shipping boxes measure 25*25*10cm for one pair of shoes and 25*25*20cm for 2 pairs or more. If your letterbox cannot hold a parcel of these dimensions, we advise you to have it delivered to a relative's address. If the parcel cannot be delivered to your letterbox, the delivery driver may drop it off at a relay point if possible. If your parcel is indicated as being delivered to a neighbor's home, or to your front door because your letterbox is too small and/or because your first name and surname are not indicated on it. We decline all responsibility in the event of loss or theft of the parcel in these circumstances.

  • No customs duties and taxes upon receipt for shipments to the European Union. For other countries, customs fees and taxes may apply, but are beyond our control.

  • Joheela shoes are made to order with your choice of customization options (heel, sole type) in a renowned factory specialized in the manufacture of dance shoes, in the Shenzhen region of China. Your orders are shipped from China for faster delivery.

How do I track my package?

  • If the tracking then gets stuck at a stage and doesn't update after 7 to 10 days, please contact us via the chatbot or by e-mail at [email protected]. We'll do our best to help you quickly.

  • Track your parcel regularly! It is your duty to track your parcel. You can find out more about tracking your parcel here:
How do I track my parcel?

Important to know if your parcel is not delivered:

  • If you have not collected your parcel from the post office within the time limit, or if the delivery status is indicated as "Returned to sender" because you refused the parcel or entered an incorrect or incomplete address (different name, missing street number, etc.), please contact us as soon as possible so that we can arrange a second delivery of your parcel or refund your order. Second deliveries or refunds are not automatic. We will charge you €10.00 for a second delivery. If you wish a refund rather than a second delivery, we will make a partial refund of 50% of the order amount.

  • All parcels returned to sender are stored in our international carrier's warehouse for only a few weeks. If we do not hear from you and are unable to arrange a second delivery, in accordance with our international carrier's policy on unclaimed parcels from outside the EU, the parcels will unfortunately be assigned to service providers and can no longer be collected by our store. In this case, we will charge you a fee of 50% of the pair amount for manufacturing and shipping the order to the correct address, or a partial refund of 50% of the order amount.
  • Second delivery is possible in most countries except Spain, the UK, Belgium, Switzerland, Austria, Ireland, Bulgaria, Hungary, Cyprus and the USA. For these countries, parcels will unfortunately be transferred directly to service providers once they have been returned, and can therefore no longer be collected by our store in accordance with our international carrier's policy. In this case, we will charge you a fee of 50% of the value of the pair for manufacturing and shipping the order to the right address, or a partial refund of 50% of the value of the order.

  • If you have entered an incorrect or incomplete address (different name, missing street number, etc.) and the delivery status is indicated as "Delivered", we cannot be held responsible. In this case, we will charge you a fee of 50% of the pair amount for manufacturing and shipping the order to the correct address, or a partial refund of 50% of the order amount.

  • If your address is complete and correct and your parcel is marked "Delivered" in your mailbox on your tracking, but you have not received it, you have 48 working hours to make a claim with your local carrier and to contact us to report the non-receipt of your parcel. We can help you find a solution. After this time, we will not be able to guarantee assistance, and we decline all responsibility in the event of theft. In this case, we will charge you a fee of 50% of the value of the pair for manufacturing and shipping the order to the right address, or a partial refund of 50% of the value of the order.