Important information

  • Please note that return requests will be suspended from Friday, April 4, 2025 until Friday, April 18, 2025, due to the relocation of our offices.

  • To ensure receipt of your parcel at our new address, we invite you to make your return request and arrange shipment of your parcel only after Friday, April 18, 2025.

  • Exceptionally, you will have 60 days from delivery of your order to make a return, so as not to be penalized by this exceptional situation.

  • If you wish to make an exchange and receive your new pair quickly, we recommend that you place a new order with the options of your choice, and then request a refund for the original order after April 18, 2025.

How do I return my parcel?

  • Enter your order number (e.g. #JHLA00000) and your e-mail address in the fields below and click on "SEARCH".

  • Follow the instructions and select the items you wish to return.

  • Size doesn't suit you? Consult our size guide to find the right size to exchange.

  • Return requests are automatically accepted except for the following reasons, which are subject to approval: "Wrong item" - "Damaged or defective" - "Other".

  • You will automatically (or after approval for the reasons concerned) receive a confirmation e-mail with shipping instructions and a return authorization form to include in your parcel.

  • Each item must be returned in its original, unworn condition (see examples here : is my return acceptable?). The soles must be clean and free of all traces of use. Please clean the soles thoroughly before returning your pair.

  • Your returns are now simplified : you can generate a Colissimo return label at the end of your return request and pay the shipping costs directly. Please see below for prices.

  • Please note that we do not provide return labels. You are responsible for return shipping costs (return address in France). Please follow the instructions below to return your parcel.
Return method Price per pair (0.8kg) Price for two pairs(1.6kg) Price for three pairs or more (from 2.4kg)
La Poste Colissimo via
our partner platform		 from €8.8 from €10.5 from €11.5
La Poste Colissimo from €9.40 from €10.7 from €16.50
Shop2Shop Point relais
(only at the Sartrouville Jean Jaurès post office, see below)		 4,5€ 6,95€ from €6.95

Return platform :

Return from metropolitan France and Corsica with Colissimo at the post office or online:

  • To return your parcel, you can go to your nearest post office or use the Colissimo service on the La Poste website (La Poste customer account required).

  • Please note that payment for the return label is your responsibility as indicated on our returns page.

  • When creating a label online, choose the "Letterbox" delivery method and indicate the weight according to the number of pairs of shoes. We recommend that you enter our e-mail address contact@joheela-shop.com so that we can track your package directly.

  • If you are returning from a postal outlet, please send us your tracking number by e-mail to contact@joheela-shop.com so that we can track its delivery.

  • Return address :

  • AKIN STUDIO- JOHEELA
    8 rue Maréchal Foch
    78500 Sartrouville
    FRANCE
    0788996422 - contact@joheela-shop.com

  • Click below to create your return label online:
CREATE MY RETURN LABEL

You can also return your parcel with the carrier of your choice and frank it yourself if you have more advantageous rates. In all cases, please choose a delivery method with tracking and without signature to facilitate the delivery and tracking of your package.

Please send your parcel to the following address:

AKIN STUDIO - JOHEELA
8 rue Maréchal Foch
78500 Sartrouville
FRANCE
Tel: 0788996422

We advise you to send us the tracking number of your return parcel by e-mail (contact@joheela-shop.com) so that we can follow its delivery.

We do not accept returns to relay points (Mondial relay, Relais colis etc.)

Here are a few other things you should know:

  • Returns must be made within 30 business days of the delivery date (unless otherwise stated/Christmas period).

  • Your return package will be processed within 5 business days after receipt by our team (unless otherwise stated/Christmas period).

  • Each item must be returned in its original, unworn condition (see examples here : is my return acceptable?). Soles must be clean and free of all traces of use. If this is not the case, we reserve the right not to exchange or refund the item. Please note that if we refuse the return, you will be responsible for the cost of shipping the shoes back to you. If you have any doubts about your pair's eligibility for returns, please feel free to send us photos of your pair by e-mail to contact@joheela-shop.com.

  • Exchanges have the same production/shipping and delivery times as a normal order, to be taken into account from the day we carry out the exchange. Once the exchange has been made, you will receive an e-mail indicating that the exchange has been carried out, as well as an order confirmation for this exchange with a new order number. You will then receive a shipment confirmation e-mail with the tracking link inside when this order is shipped, as with any regular order.

  • OFFER BLACK WEEK : For orders placed with the code BLACKWEEK25 (containing 2 pairs or more), if a refund request is made and only one pair is retained by the customer, the discount BLACKWEEK20 will then be applied to that pair in accordance with the discounts applied at the time of the order. Black Week: