How do I return my parcel?
- Enter your order number (e.g. #JHLA00000) and your e-mail address in the fields below and click on "SEARCH".
- Follow the instructions and select the items you wish to return.
- Size doesn't suit you? Consult our size guide to find the right size to exchange.
- Return requests are automatically accepted except for the following reasons, which are subject to approval: "Wrong item" - "Damaged or defective" - "Other".
- You will automatically (or after approval for the reasons concerned) receive a confirmation e-mail with shipping instructions and a return authorization form to include in your parcel.
- Each item must be returned in its original, unworn condition (see examples here : is my return acceptable?). The soles must be clean and free of all traces of use. Please clean the soles thoroughly before returning your pair.
- Your returns are now simplified : you can generate a Colissimo return label at the end of your return request and pay the shipping costs directly. Please see below for prices.
- Please note that we do not provide return labels. You are responsible for return shipping costs (return address in France). Please follow the instructions below to return your parcel.