Valentina - Stiletto heels - Customisable
Important information
- To avoid any errors during the preparation and shipping of your order, please place two separate orders if you wish to order a "ready to ship" item and a "customisable" item.
"Customisable" items
Shoes are handmade to order with the options you choose (heel height, sole type), this stage can take up to 3 weeks. Delivery will then take between 1 and 3 weeks after dispatch, depending on your delivery zone.
Free delivery for orders over €70*.
"Ready-to-ship" items
These items are delivered in less than 10 days. Please note that delivery is only possible within the European Union and DROM-COM*. ! Delivery is therefore not possible to Switzerland and the UK.
Shipping and handling from €14.9*.
LIMITED STOCK: These are new items from customer returns, so stock is limited and fluctuates according to returns. If the item you want is not available, you can order it in "customisable" version with the options of your choice.
Customisable : shoes made to order with the options of your choice.
This style is suitable for:
All foot widths All levels BeginnerDescription
Succumb to Valentina's charm! Let yourself be seduced by the sensuality of this lace-up ankle boot, which combines the delicacy of lace with the charm of vegan leather, for a sexy and tempting look. Veiling your skin in sensual, attractive lace, Valentina will be your charming asset for expressing your femininity and dancing with desire and passion.
- customisable heels customisable Choose the height and shape that suits you for a silhouette that reflects your style: from 8.5 cm to 11 cm stiletto.
- Learn more about different heel heights
- customisable soles customisable Suede parquet floor) or All floors. Learn more.
- : perfect for adjusting the shoe to fit your foot from the toes to the ankle for ideal support, even for narrow or wide feet.
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comfort: padded insole for optimal comfort during hours of pain-free dancing.
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: for quick and easy dressing.
- Color: black.
- Material : Smooth vegan synthetic leather, mesh and lace (note that the lace may be damaged in certain areas subject to rubbing on the ground).
- Exclusive design by JOHEELA
Heel height shown in the photos: 11cm stiletto slim, 10cm stiletto standard, 9.5cm stiletto slim.
Delivery
Order received
After validation of your order, an order confirmation email will be sent to you with your order number #JHLAXXXXX.
Your "customisable" shoes are then handmade with your personalization options (heels and soles). This stage can take up to 3 weeks. Click here to see our manufacturing process.
Your "ready to ship" shoes are shipped within 3 business days.
Order shipped
Once your package has been dispatched, we will send you a shipping confirmation email with your tracking number. Click here to find out more about tracking your parcel.
You will then receive your "customisable" pair by :
1 to 3 weeks.
Europe (except */**)
2 to 4 weeks.
USA - Canada - Asia - Europe*
3 to 5 weeks.
DOM-TOM** - Europe**
**Two-step delivery, see here.
You will receive your pair "ready to ship" between 1 and 5 business days* (see here).
Keep track of your parcel!
Order delivered
Your parcel will be delivered to your letterbox if the dimensions allow it. If not, your parcel can be dropped off at a postal outlet. Don't hesitate to contact us if you have any delivery problems!
- Standard home delivery with tracking is offered on purchases over €70* (or the equivalent in your local currency) for "Customisable" shoes only.
- Manufacturing lead times of up to 3 weeks for "customisable" shoes, which are made to order with your chosen heel height and sole type. Once the shoe has been produced, delivery will take between 1 and 3 weeks* from the shipping date. Click here to to see our delivery times. Click here to see our manufacturing process.
- Click here for to see our prices and delivery times for our "Ready to ship" shoes.
- Delivery is only possible to your home or workplace. Delivery to a relay point or post office is not directly available. If you are absent on the day of delivery, you can contact your local carrier to arrange for delivery to a post office if available.
- There are no customs charges for shipments to countries within the European Union. For other countries, customs duties and taxes are rare but remain beyond our control.
Exchange & refund
- You can return your "customisable" and "ready to ship" items within 30 days of delivery of your order.
- For any exchange or refund, see the Return, Exchange and Refunds section.
- Exchanges and refunds are processed within 5 business days after receipt of the return package.
- Each item must be returned in its original, unworn condition, with all parts and tags. Soles must be clean and free of all traces of use.
- Return address in the Paris region of France
- Return shipping costs are at the buyer's expense. For certain countries*, your returns are now simplified: you can generate a return label in just a few clicks and pay the shipping costs directly at the end of your return request. Click here to consult the countries concerned and the rates.
- Delivery charges are not refunded.
Shoe care
The shoes are gorgeous and hug the leg in a sensual way. They look incredible!
First try-on in progress: super comfortable shoes 💖
The shoes are perfect, really comfortable—I got used to them very quickly, and they're beautiful.
Perfect—nothing to complain about. Comfortable and, above all, gorgeous. I highly recommend it. I didn't have any
Size issue: I only went up one size. Thanks to the very helpful size guide.
Great shoes!
I love the shoes; I used their size guide to get the perfect fit.
. The only issue is that the shoelaces leave a mark on my feet because they feel a little thick, so they almost hurt a little. I’ve only worn them once, but so far I really like them. They’re very stable for dancing.
Beautiful shoes—they're so stable to dance in
Soooo comfortable, wowwww
I love them!! They're super comfortable to dance in and totally worth it :) The size chart is accurate.
Fast shipping and top-notch quality! I followed the size guide, and they fit me perfectly! The soles are very comfortable for dancing, and they provide great ankle support. I love the quality of the materials and the craftsmanship. Great value for the price.
Having good quality heels makes all the difference 😍 My feet don't hurt as much after dancing, and my balance is much better!
The quality is excellent. Once properly tightened, the shoes fit perfectly and are very comfortable. Compared to other lower-quality shoes, I would like to point out that my feet hardly hurt at all after my class, unlike with the poor-quality shoes, which caused me terrible pain.
The size is perfect thanks to the various instructions for measuring your feet on the website
. If, like me, you have two different sizes (right/left), I highly recommend choosing the size between the two.
Very nice, a bit unstable, but still cool
These heels are very stable and comfortable to dance in. I love the design—they look absolutely gorgeous on the feet. The only downside is that the overall quality didn't fully meet my expectations, as the heel tip finishing could have been handled more precisely.
These are my first pair of dance heels and they couldn't be more perfect. The sizing guide helped me get the perfect fit and the quality and comfort are just insane. These feel great and give so much freedom to dance while still feeling supported. These are a size 40 which is my usual size with an 8.5cm heel, all-floor sole and the recommended heel protectors.
I would definitely order again from Joheela (they arrived safely on Reunion Island with no issues).
All floors quality All floors soles (1 fitting) The shoes were considered damaged/worn and therefore could not be returned or exchanged, and of course were not refunded.
The 10,000 lines of return conditions should have caught my attention.
Hello, Marjorie,
If the shoes had simply been tried on on a clean floor, the sole would show only a few superficial marks that could be easily cleaned off. In your case, we see micro-perforations as well as scuff marks along the edges of the sole, which indicate prolonged use or trying on (see the photo here of the damaged shoe—not the one you included in your review: https://cdn.shopify.com/s/files/1/0312/0755/5210/files/b7bbe54b-d001-4b47-bad2-84ab4341a3ac.png?v=1764929163). Also, the size label only wears off when the shoe is worn on the floor for an extended period (https://cdn.shopify.com/s/files/1/0312/0755/5210/files/ac82d394-f3ee-41a7-bad5-7149a8c61905.png?v=1764929251).
We receive hundreds of returns every week, and the majority of the returned shoes are in perfect condition.
Furthermore, you yourself stated in your email, “Except that when I tried them on for my first class, the right shoe seemed too small.” So you didn’t just try them on at home—you actually tried them on during a dance class.
We would like to remind you that we strongly recommend trying on the shoes only on a smooth, clean surface—preferably on a rug or carpet—as mentioned on our Joheela box when you open it (https://cdn.shopify.com/s/files/1/0312/0755/5210/files/IMG_1587_2__1___1.jpg?v=1764929165), as well as in the delivery confirmation email.
It seems, then, that you did not follow our recommendation to try the shoes on at home. Under no circumstances can we resell an item in this condition, as we have strict quality standards that we must uphold to ensure every customer has a flawless experience. If you had received a pair of shoes in the same condition, you would be the first to be disappointed.
I would like to point out that you wore the shoes during a class, which clearly damaged them, particularly the soles. Given these circumstances, it is quite surprising that you are now questioning our professionalism, especially since we accepted the return and offered a partial refund as a one-time exception.
And finally, no, we don’t have “10,000 lines” of return policies. We have a perfectly standard policy based on a simple, common-sense rule: the item must be returned in the same condition as when you received it—that is, new, unworn, and resalable as-is. If we have to emphasize these points so much, it’s precisely because of people like you who don’t take care of the products they receive. If everyone took good care of them, we wouldn’t need to include all these details.
Have a great day,
The JOHEELA Team
Super comfortable, it's unreal.
A great pair of heels! I took the test on Joheela's site to find the best fitting model and size and it was a perfect match! I'm a beginner in heels dancing and have wide feet and normal ankles. The size is my usual size (there was no need to size up because this was a model that's suitable for wider feet). The shoes were custom made and came in 3 weeks to Finland, I was happy that the waiting time wasn't longer than that. 😊 I also ordered the Kelly model and that has been perfect too ♥️ Both shoes are very comfortable, I don't feel any soreness or pain after an hour of dancing in them even though usually I can't wear high heels because it's so painful. Joheela's shoes are clearly made of quality materials and are well designed for dancing. Thank you, I'm so happy about these shoes! And thank you for the great guides on your website, they really help with making good decisions. 😊
Delighted with my purchase, they are comfortable and beautiful 🥰😍😍. Can't wait for my next purchase!
Valentina, beautiful, comfortable and above all glamorous. These are my first Heels shoes with my very first Heels classes. I'm delighted with them.
The laces are just a little long!
