Louane bordeaux - Stiletto heels - Customisable
Important information
- To avoid any errors during the preparation and shipping of your order, please place two separate orders if you wish to order a "ready to ship" item and a "customisable" item.
"Customisable" items
Shoes are handmade to order with the options you choose (heel height, sole type), this stage can take up to 3 weeks. Delivery will then take between 1 and 3 weeks after dispatch, depending on your delivery zone.
Free delivery for orders over €70*.
"Ready-to-ship" items
These items are delivered in less than 10 days. Please note that delivery is only possible within the European Union and DROM-COM*. ! Delivery is therefore not possible to Switzerland and the UK.
Shipping and handling from €14.9*.
LIMITED STOCK: These are new items from customer returns, so stock is limited and fluctuates according to returns. If the item you want is not available, you can order it in "customisable" version with the options of your choice.
Customisable : shoes made to order with the options of your choice.
This style is suitable for:
Standard-width foot FloorworkDescription
Succumb to the charm of Louane bordeaux! Deep color adds a glamorous and warm touch to our iconic Louane model, for dancing with elegance and sensuality. The vegan leather finish at the back highlights the distinctive laced opening of this Louane ankle boot , offering the perfect balance between comfort, support, style, and sensuality.
- Customisable heels: Choose the height and shape that suits you for a silhouette that reflects your image. From 8.5cm to 11cm stiletto. Find out more about heel heights.
- customisable soles customisable Suede parquet floor) or All floors. Learn more about soles.
- Laces at the back : perfect for adjusting the shoe to your ankle for ideal support, even for thin or wide ankles.
- comfort: padded insole for optimal comfort during hours of pain-free dancing.
- Color: Bordeaux.
- material : Stretch Lycra (soft and comfortable), vegan synthetic leather.
- Exclusive design by JOHEELA
Delivery
Order received
After validation of your order, an order confirmation email will be sent to you with your order number #JHLAXXXXX.
Your "customisable" shoes are then handmade with your personalization options (heels and soles). This stage can take up to 3 weeks. Click here to see our manufacturing process.
Your "ready to ship" shoes are shipped within 3 business days.
Order shipped
Once your package has been dispatched, we will send you a shipping confirmation email with your tracking number. Click here to find out more about tracking your parcel.
You will then receive your "customisable" pair by :
1 to 3 weeks.
Europe (except */**)
2 to 4 weeks.
USA - Canada - Asia - Europe*
3 to 5 weeks.
DOM-TOM** - Europe**
**Two-step delivery, see here.
You will receive your pair "ready to ship" between 1 and 5 business days* (see here).
Keep track of your parcel!
Order delivered
Your parcel will be delivered to your letterbox if the dimensions allow it. If not, your parcel can be dropped off at a postal outlet. Don't hesitate to contact us if you have any delivery problems!
- Standard home delivery with tracking is offered on purchases over €70* (or the equivalent in your local currency) for "Customisable" shoes only.
- Manufacturing lead times of up to 3 weeks for "customisable" shoes, which are made to order with your chosen heel height and sole type. Once the shoe has been produced, delivery will take between 1 and 3 weeks* from the shipping date. Click here to to see our delivery times. Click here to see our manufacturing process.
- Click here for to see our prices and delivery times for our "Ready to ship" shoes.
- Delivery is only possible to your home or workplace. Delivery to a relay point or post office is not directly available. If you are absent on the day of delivery, you can contact your local carrier to arrange for delivery to a post office if available.
- There are no customs charges for shipments to countries within the European Union. For other countries, customs duties and taxes are rare but remain beyond our control.
Exchange & refund
- You can return your "customisable" and "ready to ship" items within 30 days of delivery of your order.
- For any exchange or refund, see the Return, Exchange and Refunds section.
- Exchanges and refunds are processed within 5 business days after receipt of the return package.
- Each item must be returned in its original, unworn condition, with all parts and tags. Soles must be clean and free of all traces of use.
- Return address in the Paris region of France
- Return shipping costs are at the buyer's expense. For certain countries*, your returns are now simplified: you can generate a return label in just a few clicks and pay the shipping costs directly at the end of your return request. Click here to consult the countries concerned and the rates.
- Delivery charges are not refunded.
Shoe care
An incredible pair for dancing with ease!! They're very easy to slip on, and their closed- ankle boot e design is perfect! I recommend going up one size from your usual shoe size if you have wide feet.
These heels are super comfortable!! I recommend buying them one size larger—I usually wear a size 37 in dance shoes, but for these I bought a size 38 and they fit perfectly. ☺️
Great materials and finishes. They are really comfortable and lightweight. Beautiful color! I’m happy with my shoes!!
I chose the sock model, which is clearly not suitable for slim feet.
The laces need to be more suitable because the front part is really very wide.
I'm disappointed that I waited so long to get them and now I can't wear them. I'm even more disappointed to see that we have to pay for the return shipping, which costs over €16 from where I live! I'm going to try to resell them because it's not worth it to send them back when I waited for Black Friday to buy them...
Hello,
We're sorry to hear that this sock style doesn't fit your narrow feet. As noted on the product page, this style may unfortunately not be suitable for narrow feet:
What you should know about this style:
May not be suitable for narrow feet. If you have wide feet, choose one size larger. Click here to measure your feet.
Regarding delivery times, I see that you placed your order on November 28 and received your package on December 26, so the order was delivered within the specified timeframe (3 to 6 weeks); the shoes are made to order.
As mentioned on our returns page, you are responsible for the return shipping costs:
You are responsible for the return shipping costs (see below for our service provider's rates for certain countries). For exchanges, you will only pay the return shipping costs; we will handle the exchange and ship the new pair to you at no additional cost.
We understand that this can be frustrating, and we do our best to be as transparent as possible on our online store. All important information is clearly stated before you make a purchase, precisely to avoid any unpleasant surprises.
Have a great day,
, Joheela Team
I totally love my Joheela heels. Got them for high heels classes and they are so stable and super comfortable. Only advice is to upsize quite a lot, but the size guide on web helped me. I even think about to buy some more for casual wear.
I'm a size 5 uk normally and I got the eu 38 and they fit perfectly. Lots of ankle support and the suede bottoms leave no marks on the floor
Hello,
Thank you for your review! We are glad to know that you are satisfied with your pair.
Looking forward to seeing you again on Joheela.
Have a nice day !
Joheela Team
These shoes fit like a glove and dance like a dream! I ordered the shoes with an all floors sole and 10cm stiletto heel according to the size chart and they have an amazing fit and feel on the floor. Absolutely adore them :D
Hello,
Thank you so much for your positive review and for your kind words. Thank you for sharing your experience. We’re glad to have you as one of our customers.
Have a nice day!
The Joheela Team
It doesn't fit the feet at all—I'm disappointed
Hello Kim,
Thank you for your feedback, and we’re sorry that the Louane doesn’t fit your feet well. This style doesn’t have laces in the front: it’s less adjustable than a laced style and isn’t as well-suited for narrow feet, for example. Our customer service team can help you find the right size or a style that’s better suited to your foot shape.
Have a great day,
, Joheela Team
They're beautiful
Very nice and comfortable.
Very comfortable; the only downside is that it doesn't have a zipper, so it takes quite a while to get dressed, but it looks nice👌
Very comfortable for walking and dancing, with good support for the foot and ankle thanks to the laces, and the perfect heel height for starting high-heel classes.
The shoes are super comfortable and came in a cute package. They're definitely worth the price! Plus, they're so beautiful, and I feel so sexy and powerful every time I wear them ^-^
I like the shoes—they're comfortable and pretty, though tying the laces takes a while until you get used to it, but that's to be expected given the design :)
They fit perfectly and really enhance my heel dance experience. I recommend following the sizing guide closely to make sure you order the right size.
Shoes are beautiful
It took a long time to arrive
But it was worth the wait
Great! Very beautiful
I slip way too much with these insoles... I thought it would be a good idea to use all-terrain insoles, but apparently not at all.
Hello Haritiana,
I'm sorry to hear that the shoes aren't giving you the experience you expected.
If you find yourself slipping a lot with the All floors soles, it’s possible that the type of floor you’re dancing on isn’t perfectly suited for them. The All floors soles are designed to be versatile and usable on various floor surfaces, but they generally offer less grip and control over turns on parquet floor than the Suede soles.
If you mainly dance indoors on parquet floor, we recommend the Suede insoles instead, which offer a better balance between grip and glide for dancing, as mentioned in our insole guide here: https://joheela-shop.com/pages/guide-des-semelles
Have a great day,
, Joheela Team
Great shoes!
❤️❤️✨
The shoes are very comfortable and provide good ankle support when dancing. The only "downside" is that since they lace up in the back, it takes a little time, and it's hard to get them tight enough the first few times! Other than that, they're perfect :)
They're perfect! 🤩
My first pair! Tried and tested—I don't regret my choice!
Great shoes for beginners :)
The paint on the sole came off after the first dance class.
Hello,
We're sorry to hear that the paint on the sole of your pair of Louane Glitters réédition shoes peeled off after your first dance class. As mentioned in our sole guide (https://joheela-shop.com/pages/guide-des-semelles):
For the " black" colorways, the edges of the soles are painted " black " for a more attractive look. This paint may rub off with use, which may leave some marks on the floor during the first few uses.
We hope this will help you better understand the situation. Please feel free to contact us if you have any further questions.
Have a great day,
The Joheela Team