Local carriers

The purpose of this page is to guide you step by step in tracking your order using the website https://parcelsapp.com/en/We'll keep you informed at every stage of your parcel's delivery. Here's how to use the site:

• Go to https://parcelsapp.com/en/ with your tracking number provided in the shipping e-mail or by accessing it directly via the e-mail.

• Enter tracking number: On the home page, you'll find a search bar or input field for the tracking number.

• View tracking information: After entering the tracking number, press the 'Track' button. This will display the current status and location of your package.

• Identify local carrier information: On the tracking information page, look at the right-hand side of the screen. Here you'll often find details of the local carrier who will be handling your package on the final leg of its journey.

• Note tracking number changes: Be aware that once your package is in the possession of the local carrier, the tracking number may change. This is normal and helps ensure more accurate, local tracking as your package moves closer to its final destination. If a new tracking number is provided, it will usually be displayed in this section. See the example below:

• Regular Updates: Keep checking the website for the most up-to-date information about your parcel. The status will be updated regularly as the parcel gets closer to its destination.
• If you are absent when your parcel is delivered, or if your address is incomplete, the carrier may need additional information to make a second delivery attempt, or your parcel may be redirected to a relay point.

For some countries, such as Greece, Finland, Cyprus and the islands, after your package has cleared customs, it will transit to the destination country. Updates are not always displayed on the tracking information, as the package is neither with the initial nor the final carrier in the destination country. In these cases, you may not see a new update for 10 to 14 days.

Given the distance, parcels to these countries usually take some time before the tracking system displays new updates, as the parcel must arrive in your country, be processed by local customs and then handed over to the final carrier.

If you need help tracking your parcel, please contact us by clicking here.