How do I return my parcel?
- Enter your order number (e.g. #JHLA00000) and your e-mail address in the fields below and click on"SEARCH".
- Follow the instructions and select the items you wish to return.
- Size doesn't suit you? Consult our size guide to find the right size to exchange.
- Return requests are automatically accepted except for the following reasons, which are subject to approval: "Wrong item" - "Damaged or defective" - "Other".
- You will automatically (or after approval for the reasons concerned) receive a confirmation e-mail with shipping instructions and a return authorization form to include in your parcel.
- Each item must be returned in its original, unworn condition (see examples here : is my return acceptable?). The soles must be clean and free of all traces of use. Please clean the soles thoroughly before returning your pair.
- Please note that you are responsible for paying for the return label.
- For certain countries*, your returns are now simplified: you can generate a return label in just a few clicks and pay the shipping costs directly at the end of your return request. You can then print your return label and drop it off at your local post office. See below for the countries concerned and the rates.
- You can also use a shipping method of your choice for your return package. In all cases, please choose a delivery method with tracking and drop-off without signature to facilitate delivery and tracking of your package.