Victoria - Stiletto heels - Customisable
Important information
- To avoid any errors during the preparation and shipping of your order, please place two separate orders if you wish to order a "ready to ship" item and a "customisable" item.
"Customisable" items
Shoes are handmade to order with the options you choose (heel height, sole type), this stage can take up to 3 weeks. Delivery will then take between 1 and 3 weeks after dispatch, depending on your delivery zone.
Free delivery for orders over €70*.
"Ready-to-ship" items
These items are delivered in less than 10 days. Please note that delivery is only possible within the European Union and DROM-COM*. ! Delivery is therefore not possible to Switzerland and the UK.
Shipping and handling from €14.9*.
LIMITED STOCK: These are new items from customer returns, so stock is limited and fluctuates according to returns. If the item you want is not available, you can order it in "customisable" version with the options of your choice.
Customisable : shoes made to order with the options of your choice.
This style is suitable for:
All foot widths FloorworkDescription
- Customisable heels: Choose the height and shape that suits you for a silhouette that reflects your image. From 8.5cm to 11cm stiletto. Find out more about heel heights.
- customisable soles customisable Suede parquet floor) or All floors. Learn more about soles.
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Adjustable laces : perfect for adjusting the shoe to your foot from the toes to the ankle for ideal support, even for narrow or wide feet.
- comfort: padded insole for optimal comfort during hours of pain-free dancing.
- : for quick and easy dressing.
- Color: black. Heels, eyelets and zipper with metallic gold finish.
- material : Vegan synthetic suede.
- Exclusive design by JOHEELA
Heel heights shown in the photos: 11cm stiletto, 10cm stiletto, 8.5cm stiletto.
Video credits: Choreography @viennaheels / Dance Artists @brinidad @imsarahr @imjuliar @thisisgoaldigger / Camera @aron.bartolome / Camera Assistant @maromaone / Music @davincii.productions / Styling @brinidadstyling / Creative Direction @thisisgoaldigger @viennaheels / Edit @aron.bartolome @thisisgoaldigger
Delivery
Order received
After validation of your order, an order confirmation email will be sent to you with your order number #JHLAXXXXX.
Your "customisable" shoes are then handmade with your personalization options (heels and soles). This stage can take up to 3 weeks. Click here to see our manufacturing process.
Your "ready to ship" shoes are shipped within 3 business days.
Order shipped
Once your package has been dispatched, we will send you a shipping confirmation email with your tracking number. Click here to find out more about tracking your parcel.
You will then receive your "customisable" pair by :
1 to 3 weeks.
Europe (except */**)
2 to 4 weeks.
USA - Canada - Asia - Europe*
3 to 5 weeks.
DOM-TOM** - Europe**
**Two-step delivery, see here.
You will receive your pair "ready to ship" between 1 and 5 business days* (see here).
Keep track of your parcel!
Order delivered
Your parcel will be delivered to your letterbox if the dimensions allow it. If not, your parcel can be dropped off at a postal outlet. Don't hesitate to contact us if you have any delivery problems!
- Standard home delivery with tracking is offered on purchases over €70* (or the equivalent in your local currency) for "Customisable" shoes only.
- Manufacturing lead times of up to 3 weeks for "customisable" shoes, which are made to order with your chosen heel height and sole type. Once the shoe has been produced, delivery will take between 1 and 3 weeks* from the shipping date. Click here to to see our delivery times. Click here to see our manufacturing process.
- Click here for to see our prices and delivery times for our "Ready to ship" shoes.
- Delivery is only possible to your home or workplace. Delivery to a relay point or post office is not directly available. If you are absent on the day of delivery, you can contact your local carrier to arrange for delivery to a post office if available.
- There are no customs charges for shipments to countries within the European Union. For other countries, customs duties and taxes are rare but remain beyond our control.
Exchange & refund
- You can return your "customisable" and "ready to ship" items within 30 days of delivery of your order.
- For any exchange or refund, see the Return, Exchange and Refunds section.
- Exchanges and refunds are processed within 5 business days after receipt of the return package.
- Each item must be returned in its original, unworn condition, with all parts and tags. Soles must be clean and free of all traces of use.
- Return address in the Paris region of France
- Return shipping costs are at the buyer's expense. For certain countries*, your returns are now simplified: you can generate a return label in just a few clicks and pay the shipping costs directly at the end of your return request. Click here to consult the countries concerned and the rates.
- Delivery charges are not refunded.
Shoe care
The shipping takes a long time (2 months almost), but worth it! The contrast of black and gold is gorgeous ♥️ Super comfortable material. Definitely recommended!
Hello,
We're glad to hear that, despite the longer shipping time, you found our product worth the wait! It's wonderful to know that you appreciate the gorgeous contrast of black and gold and that you find the material super comfortable. Thank you for recommending us!
Have a fantastic day!
, Joheela Team
The shoes are absolutely stunning and extremely comfortable! But delivery time was extremely looooong.... I waited for at least 4 weeks before I received these babies! Joheela logistics team, please please please find better logistic solutions to enable faster delivery! Thanks a million!
Hello,
Thank you for your constructive review! We are delighted to hear that you appreciate the comfort of your Joheela shoes. We understand that the wait can seem long, and we’re glad to hear that it was worth it. Our shoes are handmade to order, and we’re committed to always producing and delivering your custom shoes as soon as possible.
Thank you again for your review, and we look forward to seeing you again at Joheela!
The Joheela Team
Really good quality, nice looking metal parts, true to size. Comfortable (as high heels can be 😅)
Hello,
Thank you for your review! We're glad to hear that you appreciate the comfort of your Joheela shoes.
We look forward to seeing you again at Joheela.
Have a nice day!
The Joheela Team
These heels are perfect! They really took my dancing to the next level because they fit amazingly well and are so comfortable! I'm going to keep buying more and more heels from here 😍
Great-looking shoes and extremely comfortable. I didn't try them on first, but I started dancing in them right away, and they were great. My feet didn't hurt at all, or anything like that. I would definitely recommend them.
Good. Soft shoes.
The laces are too long. The boots are very comfortable.
They're really beautiful and very sturdy, though maybe a little stiff compared to other styles like the Valentina or the Emily. I feel like there's extra support in the heel, but even though they're the same size as my other pairs, the Victoria shoes are a little too big.
Awesome!! They're beautiful
Very good quality,
I was expecting a bit more support around the ankle, but they're comfortable to wear.
Perfect, very comfortable, color matches. Nice to have a bag to store them in. They smell very strongly of plastic when unpacked, but that goes away.
Love these heels—I've been dancing in "cheap" heels for a while as a beginner, but decided to go for Joheelas as I needed more stability and a better fit. I wasn't disappointed! I can even run across the floor in these heels, not to mention I feel like an absolute vixen! I've already ordered a second pair.
Very good quality, good size and strong! I love them
PERFECT! VERY COMFORTABLE NICE QUALITY
The delivery was as described. The shoes are not only beautiful, they fit perfectly. Also they are comfortable to wear and you can spin very well.
Beautiful pair of shoes and I was really excited to receive them..but sadly these are not for me. I've tried lots of pro shoes over the years, unfortunately these were extremely unstable on my feet and will not be safe for me to dance in :( the ankle part was just way too wide, no matter how hard I tightened the laces. The heel is also very wobbly for me. I wore them to a dance class to test them out so I was unable to return them afterwards. I won't be ordering again, but lots of people I know have had a positive experience with the brand.
Hi Diana,
Thank you for taking the time to leave a review for our Victoria. We’re sorry to hear that they didn’t meet your expectations. We understand that the ankle area may be too wide for your feet, making it difficult to tighten the laces for a secure fit. It seems this style may not be suitable for your thin ankles. We recommend trying a style like our Léana, which is designed for thinner ankles and offers a more secure fit. We value your feedback and will take it into consideration for future designs. Thank you for giving our brand a try, and we hope you find a pair that works for you.
Have a nice day,
, Joheela Team
The shoes don't fit as well as the Leana shoes I bought before.
Victoria - Stiletto heels - Customisable
Victoria - Stiletto heels - Ready to ship
Ordered on black friday with a 10% discount. Somehow I had overseen, there also was a 20% discount available. A quick email and my order was cancelled and I could get the 20%. Unfortunately the package arrived on the day after christmas. Yes, it's made to order and it could be bad luck that my package was not delivered that one day before. But when you order on BF and it's not there 4 weeks later, something is going wrong.
Hi Stephan,
Thank you for your feedback and for choosing our Victoria style. We're glad to hear that our customer support team was able to help you get the 20% discount on your Black Friday purchase.
We apologize for any inconvenience caused by the delayed delivery. As mentioned on our delivery page (https://joheela-shop.com/pages/livraison), production and delivery times for our "customizable" products take approximately 3 to 6 weeks.
We also posted a message on our website stating that for orders placed after November 11, 2024, delivery by Christmas is not guaranteed.
We understand that waiting can be frustrating, especially during the holiday season, and we appreciate your patience.
We hope you are satisfied with your purchase, and we look forward to serving you again in the future.
Best regards,
Joheela Team
ma una linguetta sarebbe da mettere
anche una patta per coprire la cerniera
Hello Giada,
Thank you for your feedback on our Victoria Beige. We're glad to hear that you think they're beautiful. We're always looking for ways to improve our products, and we greatly appreciate your input. Thank you for choosing our customizable shoes.
Have a wonderful day!
, Joheela Team
The quality and comfort of these heels are just incredible!
Ist beim 3 mal tragen kaputt gegangen.
Hi Mila,
We are sorry to hear about your experience with our product. Our goal is to provide high-quality items that will last a long time. We would like to make things right for you. Please contact us at contact@joheela-shop.com, and we will be happy to assist you with a replacement or refund. Thank you for bringing this to our attention.
Best regards,
, Joheela Team
Very feminine design, supports the foot firmly without pain, very stable heels. Beautiful material
Eine goldene schnalle ist nach kurzer zeit abgebrochen, ansonsten tolle schuhe
These are my fav shoes so far 😍 highly recommended! I'm normally wearing 38, however in joheela I need to take 39 and they're perfect! 😁