Audrey Bordeaux - Stiletto heels Customisable
Important information
- To avoid any errors during the preparation and shipping of your order, please place two separate orders if you wish to order a "ready to ship" item and a "customisable" item.
"Customisable" items
Shoes are handmade to order with the options you choose (heel height, sole type), this stage can take up to 3 weeks. Delivery will then take between 1 and 3 weeks after dispatch, depending on your delivery zone.
Free delivery for orders over €70*.
"Ready-to-ship" items
These items are delivered in less than 10 days. Please note that delivery is only possible within the European Union and DROM-COM*. ! Delivery is therefore not possible to Switzerland and the UK.
Shipping and handling from €14.9*.
LIMITED STOCK: These are new items from customer returns, so stock is limited and fluctuates according to returns. If the item you want is not available, you can order it in "customisable" version with the options of your choice.
Customisable : shoes made to order with the options of your choice.
This style is suitable for:
Thin and normal feet All levelsDescription
Fall in love with Audrey Bordeaux: irresistible and wild. The crocodile-print effect combined with vegan patent leather adds contrast and character to your moves while the gold accents provide the stylish touch that makes all the difference. With Audrey Bordeaux, your every move is enriched with depth and intensity, letting you dance with character.
- Customisable heels: Choose the height and shape that suits you for a silhouette that reflects your image. From 8.5cm to 11cm stiletto. Find out more about heel heights.
- customisable soles customisable Suede parquet floor) or All floors. Learn more about soles.
-
Adjustable laces : perfect for adjusting the shoe to your foot for ideal support.
- Crossed ankle straps: 2 straps to adjust the fit at the ankle.
- Tongue: for added comfort when tying the laces.
- comfort: padded insole for optimal comfort during hours of pain-free dancing.
-
: for quick and easy dressing.
- Color: burgundy, with gold accents.
- material :vegan patent synthetic leather and vegan crocodile-effect synthetic leather.
- Usage: Thispair is not recommended for floorwork, as the material sensitive to friction and will wear out more quickly when used on the floor.
- Exclusive design by JOHEELA
Heel height shown in the photos: 11 cm stiletto slim, 8.5 cm stiletto standard.
Dancer: Marie Thooris @marie_thooris
Photo credit: @itsmadebychloe
Delivery
Order received
After validation of your order, an order confirmation email will be sent to you with your order number #JHLAXXXXX.
Your "customisable" shoes are then handmade with your personalization options (heels and soles). This stage can take up to 3 weeks. Click here to see our manufacturing process.
Your "ready to ship" shoes are shipped within 3 business days.
Order shipped
Once your package has been dispatched, we will send you a shipping confirmation email with your tracking number. Click here to find out more about tracking your parcel.
You will then receive your "customisable" pair by :
1 to 3 weeks.
Europe (except */**)
2 to 4 weeks.
USA - Canada - Asia - Europe*
3 to 5 weeks.
DOM-TOM** - Europe**
**Two-step delivery, see here.
You will receive your pair "ready to ship" between 1 and 5 business days* (see here).
Keep track of your parcel!
Order delivered
Your parcel will be delivered to your letterbox if the dimensions allow it. If not, your parcel can be dropped off at a postal outlet. Don't hesitate to contact us if you have any delivery problems!
- Standard home delivery with tracking is offered on purchases over €70* (or the equivalent in your local currency) for "Customisable" shoes only.
- Manufacturing lead times of up to 3 weeks for "customisable" shoes, which are made to order with your chosen heel height and sole type. Once the shoe has been produced, delivery will take between 1 and 3 weeks* from the shipping date. Click here to to see our delivery times. Click here to see our manufacturing process.
- Click here for to see our prices and delivery times for our "Ready to ship" shoes.
- Delivery is only possible to your home or workplace. Delivery to a relay point or post office is not directly available. If you are absent on the day of delivery, you can contact your local carrier to arrange for delivery to a post office if available.
- There are no customs charges for shipments to countries within the European Union. For other countries, customs duties and taxes are rare but remain beyond our control.
Exchange & refund
- You can return your "customisable" and "ready to ship" items within 30 days of delivery of your order.
- For any exchange or refund, see the Return, Exchange and Refunds section.
- Exchanges and refunds are processed within 5 business days after receipt of the return package.
- Each item must be returned in its original, unworn condition, with all parts and tags. Soles must be clean and free of all traces of use.
- Return address in the Paris region of France
- Return shipping costs are at the buyer's expense. For certain countries*, your returns are now simplified: you can generate a return label in just a few clicks and pay the shipping costs directly at the end of your return request. Click here to consult the countries concerned and the rates.
- Delivery charges are not refunded.
Shoe care
I'm really happy with my pair of heels—this is the first time I've ordered from here, and I'm thrilled with them for my first year wearing heels!
I'm happy with my purchase (both the packaging and the shoes) after a second try, since I chose the wrong size and heel height the first time. So I recommend that new customers make sure to measure themselves carefully before buying.
They arrived on time and are really pretty—they fit like a glove.
The shoes are really nice; I love them. I thought the heel itself would look smaller if you got the 8.5 cm size, but everything else is excellent.
Все просто идеально.Надо наловчиться быстро обувать и затериваться.А так все супер.
Thanks for best shoes for my heels classes 🩷
The shoes are very comfortable and stable, unfortunately they came already with of defect snap button on the side, and it is very small, so i couldn't find a specialist, who could fix it, because it is too small :((
Hi Liudmyla,
Thank you for your feedback on the Audrey. We're sorry to hear that you received a pair with a defective snap button. Our team takes quality control very seriously, and we apologize for any inconvenience this may have caused. Please contact us at contact@joheela-shop.com, and we'll do our best to find a solution for you.
Thank you for bringing this to our attention.
Have a nice day,
, Joheela Team
Really soft and comfortable shoes :)
Hello,
Thank you for your review! We're glad to hear that you're satisfied with your pair.
We look forward to seeing you again on Joheela.
Have a nice day!
The Joheela Team
I'm absolutely in love with these shoes—they're super comfortable, and most importantly, they're the perfect size and fit!
Beautiful, stylish, flexible
Comfortable and beautifully finished. I'm very happy with it.
Just perfect
This is my first official pair of heels. They're very comfortable, and the two ankle straps really make a difference.
Amazing dance shoes—and they're quite comfortable, too!
very comfortable dance shoes
Perfect!!
"Extremely comfortable dancing shoes," says someone who has never worn heels higher than 6 cm and has never worn stilettos.
My first thought when I held them in my hands for the first time was that I’d never be able to get my feet into them (I have extremely wide feet), let alone stand, walk, or dance in them. But when I tried them on, they were so comfortable that I started to think I wasn’t a lost cause 😊
I'm so glad I chose Joheela shoes—they were ready to ship and arrived in just 6 days! Someday I'll order a custom pair too 😊
They're really nice shoes, but even though I followed the instructions and went up a size, they're still a little tight.
They're beautiful and comfortable, but they hurt the balls of my feet, and the laces are too long. I kind of regret buying them compared to the LOU heels.
Hello Julie,
We’re sorry to hear that our product didn’t fully meet your expectations. We’ve taken your comments regarding pain in the forefoot and the length of the laces into careful consideration. Thank you very much for your feedback.
Please contact us at contact@joheela-shop.com so we can find a solution tailored to your situation.
Have a great day,
The Joheela Team
Great! Keeps your foot in place!
I'm a size 40, but I had to get a size 43. The size is perfect!
Perfect🥰
Super happy with my shoes, they are superb and very comfortable.
Love them.
Perfect thank you
The quality of the shoes is incredible. Very comfortable and very stable.
Very nice shoes, but not the right size, and impossible to send them back, in addition you sent me an email for instructions on how to proceed in order to try them without making a trace on them for an eventual return, but you sent the email 6 hours after delivery. In short, you are THIEVES.
Hello Willyam,
We note that you left a negative review without ever contacting our customer service department first, which is unfortunate. We never received an email from you asking whether your pair could be exchanged.
The email containing the return instructions is sent automatically once the carrier updates the delivery status. Since this update depends directly on their system, you may receive the notification a few hours after delivery. We’d also like to point out that when you receive your package, the very first visible instruction on the shipping box clearly states that you should try on the shoes on a clean floor to avoid leaving any marks in case of a return (https://cdn.shopify.com/s/files/1/0312/0755/5210/files/IMG_1587_2.jpg?v=1758271623). This information is also included on our returns page and in the email you received. If our goal were to mislead anyone, we wouldn’t bother repeating these instructions multiple times.
Furthermore, out of respect for the brand and for future customers who might receive a returned pair, it makes sense to handle the products with care, just as you would with any online purchase.
Finally, we do not tolerate insults or unfounded accusations (message received on social media: https://cdn.shopify.com/s/files/1/0312/0755/5210/files/Capture_d_ecran_2025-09-19_a_10.46.23.png?v=1758271607). If you had simply reached out to us respectfully, we could have worked together to find a solution, as we always do with courteous customers.
Have a great day,
, Joheela Team