Victoria - Pair on demand
Not eligible for returns. Non-exchangeable, non-refundable.
"Customisable" Shoes
These pairs are handmade to order with the options you have choosen (heel height, sole type), which can take up to 3 weeks. Delivery will then take between 1 and 3 weeks after dispatch, depending on your delivery zone.
Free delivery for orders over €70*.
IMPORTANT: For "customisable" shoes ordered after November 11, 2024, delivery cannot be guaranteed for Christmas.
"Ready to ship" shoes
These pairs are delivered in less than 10 days. Please note that delivery is only possible within the European Union and DROM-COM*! Processing and delivery costs from €14.9*.
LIMITED STOCK: New pairs from customer returns. If the pair is not available, you can order it in "customisable" version with the options of your choice.
Important information
- For "customisable" shoes ordered after November 11, 2024, delivery cannot be guaranteed for Christmas.
- CHRISTMAS HOLIDAYS : "Ready-to-ship" shoes ordered after December 18, 2024 will be shipped from January 6, 2025.
- Kneepads and Sisterhood chains cannot be ordered with "ready to ship" pairs at this time.
- To avoid any errors, please place two separate orders if you wish to order both a "ready to ship" pair and a "customisable" pair.
Description
- Customisable heels: Choose the height that suits you for a silhouette to your image: 8.5cm stiletto, 10cm stiletto or 11cm stiletto.
- Learn more about different heel heights
- Customisable soles: Suede (parquet floor) or All floors. Learn more about it.
- Adjustable laces: perfect to adjust the shoe to your foot from toe to ankle for an ideal fit, even for thin or wide feet.
- Comfort: padded insole that provides optimal comfort for hours of pain-free dancing.
- Back zipper: to put on your pair quickly and easily.
- Color: black. Heels, eyelets and zipper with metallic gold finish.
- Material: Vegan synthetic suede.
- Designed in Paris by Joheela
- Pair with size or heel shape on request: non-exchangeable, non-refundable
Heel heights shown in the photos: 11cm stiletto, 10cm stiletto, 8.5cm stiletto.
Video credits: Choreography @viennaheels / Dance Artists @brinidad @imsarahr @imjuliar @thisisgoaldigger / Camera @aron.bartolome / Camera Assistant @maromaone / Music @davincii.productions / Styling @brinidadstyling / Creative Direction @thisisgoaldigger @viennaheels / Edit @aron.bartolome @thisisgoaldigger
Delivery
Order received
After validation of your order, an order confirmation email will be sent to you with your order number #JHLAXXXXX.
Your "customisable" shoes are then handmade with your personalization options (heels and soles). This stage can take up to 3 weeks. Click here to see our manufacturing process.
Your "ready to ship" shoes are shipped within 3 business days.
Order shipped
Once your package has been dispatched, we will send you a shipping confirmation email with your tracking number. Click here to find out more about tracking your parcel.
You will then receive your "customisable" pair by :
1 to 3 weeks.
Europe (except */**)
2 to 4 weeks.
USA - Canada - Asia - Europe*
3 to 5 weeks.
DOM-TOM** - Europe**
**Two-step delivery, see here.
You will receive your pair "ready to ship" between 1 and 5 business days* (see here).
Keep track of your parcel!
Order delivered
Your parcel will be delivered to your letterbox if the dimensions allow it. If not, your parcel can be dropped off at a postal outlet. Don't hesitate to contact us if you have any delivery problems!
- Standard home delivery with tracking is offered on purchases over €70* (or the equivalent in your local currency) for "Customisable" shoes only.
- Manufacturing lead times of up to 3 weeks for "customisable" shoes, which are made to order with your chosen heel height and sole type. Once the shoe has been produced, delivery will take between 1 and 3 weeks* from the shipping date. Click here to to see our delivery times. Click here to see our manufacturing process.
- Click here for to see our prices and delivery times for our "Ready to ship" shoes.
- Delivery is only possible to your home or workplace. Post office delivery is not available directly. If you are absent on the day of delivery, you can contact your local carrier to arrange for delivery to a post office/repair point, if available.
- There are no customs charges for shipments to countries within the European Union. For other countries, customs duties and taxes are rare but remain beyond our control.
Exchange & refund
- You have a 30-day cooling-off period after receipt of the item.
- For any exchange or refund, see the Return, Exchange and Refunds section.
- Exchanges and refunds are processed within 5 business days after receipt of the return package.
- Each item must be returned in its original, unworn condition, with all parts and tags. Soles must be clean and free of all traces of use.
- Return address in the Paris region of France
- Return shipping costs are at the buyer's expense. For certain countries*, your returns are now simplified: you can generate a return label in just a few clicks and pay the shipping costs directly at the end of your return request. Click here to consult the countries concerned and the rates.
- Delivery charges are not refunded.