Hi Laura,

We completely understand your disappointment, especially after being so excited to receive your shoes. We are sorry to hear that the visible wear on the toe area appeared so quickly and affected your experience with the pair.

After reviewing your photos, the wear shown appears to be consistent with friction against the floor rather than a manufacturing defect. This specific material has particular characteristics that are mentioned in the product description:

Material: Vegan synthetic patent leather, made up of several layers: a thin top layer for color, followed by a second, more durable black layer to ensure the shoe’s longevity. The top layer is very sensitive to friction and may wear off after just a few uses if it comes into repeated contact with the ground.

Use: recommended for advanced or professional dancers. This pair is not recommended for floorwork, as the material is sensitive to rubbing and will be damaged more quickly by floor movements.

As visible in the photos, the black layer underneath remains intact, which means the structural integrity and durability of the shoe have not been affected. The wear concerns only the colored surface layer, which is particularly delicate on this type of glossy material.

We nevertheless understand that this may be disappointing, especially if you were expecting greater resistance to this type of contact. Your feedback is valuable and will be shared with our team.

Have a nice day,
Joheela Team

Hi Lisa,
Thank you for your review and bringing this to our attention. We're sorry to hear that you were disappointed with the quality of your Sabrina shoes. As these shoes are handmade, imperfections may occur and we apologize for any wrinkles or visible glue. We will make sure to pass this feedback along to our production team for future improvements. Please feel free to reach out to our customer service team at contact@joheela-shop.com.

Thank you for your support.
Have a nice day,
Joheela Team

Bonjour Anne-Marguerite,

Merci d’avoir pris le temps de partager votre avis !

Nous sommes ravis que le design de nos chaussures vous plaise, mais désolés d’apprendre que la matière vous gêne lors de la marche.

Concernant la stabilité, comme indiqué sur notre fiche produit, ce modèle n’est effectivement pas recommandé aux débutantes. Il s’adresse davantage aux personnes ayant déjà une certaine expérience avec les talons.

Concernant la matière qui accroche lors de la marche, nous vous conseillons d’appliquer un peu de talc sur les zones de frottement afin de limiter l’adhérence et de faciliter les mouvements.

Nous espérons que cette petite astuce vous permettra de profiter pleinement de votre paire !

Belle journée,
Joheela Team

Hi,

Thank you for sharing your feedback. We're sorry to hear that your shoes didn't meet your expectations.

Regarding sizing, our shoes follow a specific size chart that may differ from standard shoe sizes, which is why we strongly recommend measuring both foot length and width before ordering rather than relying on your usual size.

Our size guide is designed to help customers find the best fit, and our customer service team is always available to provide personalized sizing advice before purchasing.

We're sorry that you experienced difficulties with the sizing. Please feel free to contact us at contact@joheela-shop.com so we can review your situation and help you find a suitable solution.

Have a nice day,
Joheela Team

Bonjour,

Merci pour votre retour, et nous sommes désolés que la pointure ne convienne pas. Chaque pied est différent, c'est pourquoi nous conseillons de choisir à partir de la longueur et du tour du pied mesurés selon notre guide des tailles. Écrivez-nous à contact@joheela-shop.com avec vos mesures : nous vous aiderons à trouver la bonne taille, et un échange est possible pour une paire non portée.

Belle journée,
L'équipe Joheela

Hi Karoliine,

Thank you for taking the time to share your feedback. We're sorry to hear that the fit and shape of the shoes didn’t work for your feet.

Fit can vary significantly depending on foot length, width, and arch. Our sizing is also specific to JOHEELA and can differ from other brands, which is why we strongly recommend choosing a size based on foot measurements rather than your usual shoe size.

Regarding the arch, our shoes are designed specifically for heels dance, with an ergonomic curve intended to support the arch and distribute weight. However, depending on each person’s foot shape and flexibility, the shoe may not follow the arch in exactly the same way.

We completely understand that this particular fit may not be suitable for you, and we appreciate your feedback. If you would like to try another size or a style better suited to your foot shape, our customer service team would be happy to help you find a better match.

Have a nice day,
Joheela Team