Thank you for ordering from JOHEELA!

Your new shoes are finally in your hands ! You've just received your order and we know how eager you are to try on your new heels.

We invite you to try on your pair of shoes indoors on a smooth, clean floor (preferably carpet or rug) when you receive them, to avoid soiling or damaging the soles in the event of a return. The returned pair will certainly make someone else happy!

If, after trying on your pair, you'd like to check that you've chosen the right size, style or heel height for you, you'll find all the advice you need on this page.

If you wish to return your pair or report a problem with your pair of shoes, please find the necessary information below.

Size and style check:

Not sure if the size of the pair of shoes you've just received is right for you? Let's check together if your new pair of shoes fits your feet perfectly:

  • Shoe adjustment: Loosen the laces and/or buckles, slip on the shoes, then readjust them to your feet using the laces and/or buckles to ensure that your feet and ankles are well supported, and that the shoe is not too wide.

  • Shoe size: When you wear your shoes standing up, your longest toe should be close to the tip of the shoe, but not protruding. However, if your toe sticks out, the shoe is probably too small. On the other hand, if your toes are too far from the edge, the shoe may be too big, and your foot may not be properly supported.

  • Ankle support: check that your ankle is well supported and that the shoe is not too loose to avoid imbalances, pain and sprains (with the exception of pumps, of course).

  • Zipper: Make sure the zipper closes smoothly. If you have trouble closing the zipper because your heel is pressing against it, this may be a sign that your shoe is too small.

  • Non-adjustable footwear: for non-adjustable footwear, such as socks ankle boots socks, for example, make sure you're not too tight in the shoe, and that your foot fits snugly all the way through without discomfort or a feeling of compression.

If you have any doubts, please consult our detailed guides or contact our customer service department for further assistance.

Heel height check :

There are several techniques you can use to make sure your heel height is right for you. The first can be used by anyone, the second requires mastery of walking in heels (the technique you learn in a heels class, not simply knowing how to walk in heels on the street). You'll find them below.

  • First technique: put on your heels and stand in profile to a mirror, legs straight. Push on your heel halves to lift your heels off the floor, and assess the space left between your heels and the floor. To be comfortable when dancing, you need to have at least 1 to 2 cm between your heels and the floor when you're in demi-pointes. This is essential for dancing in heels, and in particular for performing certain moves tricks, for example, where you need to be on half-toes without your heel touching the floor. If your heel barely comes off the floor when you're on half-toes, it's a sign that the heel is too high for you.

  • Second technique: this verification technique involves walking in heels to check that you can still walk with your heels straight. This technique requires you to have learned the heel-walking technique beforehand. When walking in heels, and presenting your heel in front of you before transferring your body weight, your leg should be straight and your heel should not touch the ground. If your heel touches the ground, your leg is not straight or you have to take a smaller step to keep your leg straight, then it's probably a sign that your heel is too high.

Feel free to consult our detailed guides or contact our customer service department if you need advice on heel heights.

Due to the handcrafted nature of our shoes, they may present slight imperfections. Although our quality control team examines and cleans each pair before packing, traces of glue or sewing threads may sometimes be visible, and the soles may not be perfectly smooth due to the materials and thickness used. Nevertheless, these minor imperfections have no impact on the durability of our shoes. They testify to the authenticity of our handcrafted products.

It's also possible that some of our styles, especially the pairs without laces at the front, are not perfectly adapted to your foot morphology. This is quite normal, as each person has a unique foot morphology. If this is the case, we invite you to request a return and choose a pair better suited to your foot morphology. You can consult our our size guide here for more information, or contact us below for advice.

Exchanges and refunds

You may return your items within 30 days of delivery of your order for an exchange or refund.

Care guide

Here's a practical guide to help you look after your JOHEELA shoes so they last as long as possible.

Product warranty 

We guarantee all our shoes against manufacturing defects for up to 12 months from the date of purchase!

Still have questions? Check out our Chatbot for quick answers.

A problem with your order? First of all, we sincerely apologize for any inconvenience caused. Although our preparation team examines each pair before packing, errors or oversights can sometimes occur.

Our customer service team is here to help. To contact us, you can use our Chatbot or send an email to [email protected]. Our team will get back to you within 1-3 business days.

At JOHEELA, we value respect and friendly exchanges. We understand that mistakes in an order can lead to frustration and disappointment, although this is beyond our control. Our teams will do their utmost to find solutions quickly and efficiently.

Satisfied with your order? Feel free to leave a review of your pair to help other dancers make their choice.

Our Customer reviews